Check login_failed.log to find out why, it will probably tell you the problem setting you need to adjust.Check your authent module and backend database, the authent module is defined in surgemail.ini in the setting g_authent_process, you can test it manually like this, lets assume it’s nwauth.Note: Most authent modules also allow extra options lie -debug to show more info. Go to the ‘log’ page in the web admin tool, to see if your server is ‘rejecting’ the incoming email for some reason.Check your MX DNS entry points to your server.Use an email test website to check your server.Check your router/firewall is letting port 25 into your server.Check the main log page in the we admin tool, look for the reason it gives for the failures.Check your g_dns_host setting is pointing to a valid working dns server.Check your ISP allows outgoing connections to the smtp port: telnet 25 (if it doesn’t, ask them, they will usually allow it on request, or failing that you should use a g_gateway setting to send outgoing mail to an external mail server for delivery).Check startstop.log and mail.err for reasons/explanations.Send the crash report or crash*.log file to Try disabling the virus scanner.Check your resent configuration changes, and undo them (ini_yymmdd.rec is a copy of the config file each time it is modified, so you can use diff to find changes).If you recently installed a patch/new version, try downgrading the binary or rolling back the upgrade.Hardware failure I need to re-install/recover from backups – I wasn’t using mirroring… Within versions you can simply replace the surgemail binary and restart, or you can use the command line ( surgemail -rollback ) Install surgemail from our website like a new installation.Stop surgemail, and replace surgemail.ini with your backup.Replace nwauth.txt nwauth.add with your backups of those files.You should now have a working mail server with all accounts and domains, but no actual email, if you have backups of the mailbox_path files you can restore those too. #Command line stop surgemail license key.
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